It’s easy for university administrators to ignore the fundamental truth here, and be constantly reaffirmed by their underlings, so that they can (with some old-fashioned cognitive dissonance) tell themselves they are perplexed and befuddled when suddenly a crisis erupts and they find out that nobody likes their policies.
A good illustration of this phenomenon appears in “Moral Mazes,” a book by the sociologist Robert Jackall that explored the ethics of decision making within several corporate bureaucracies. In it, Jackall made several observations that dovetailed with those of Arendt. The mid-level managers that he spoke with were not “evil” people in their everyday lives, but in the context of their jobs, they had a separate moral code altogether, what Jackall calls the “fundamental rules of corporate life”:
(1) You never go around your boss. (2) You tell your boss what he wants to hear, even when your boss claims that he wants dissenting views. (3) If your boss wants something dropped, you drop it. (4) You are sensitive to your boss’s wishes so that you anticipate what he wants; you don’t force him, in other words, to act as a boss. (5) Your job is not to report something that your boss does not want reported, but rather to cover it up. You do your job and you keep your mouth shut.
Jackall went through case after case in which managers violated this code and were drummed out of a business (for example, for reporting wrongdoing in the cleanup at the Three Mile Island nuclear power plant).
Incidentally, I think the same is true of many university committees. Is this what FAVL employees are doing? (just kidding, I hope)… but still… how do I know they are not?